Customer Support
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Product information
- Each sheet is 12'' x 12''; Thickness: 8 mm. Real glass tile. Two options for the tile. Small box contains 5 sheets covering 5 sq.ft. Bigger box contains 10 sheets covering 10 sq.ft.
- Material: Crystal glass, stainless steel. 70% Glass and 30% Stainless Steel. Stainless steel chips are covered by plastic film in case scratches. Please remove it after installation.
- Color: Clear white glass with iridescent finish. It will show yellow, pink, aqua, cyan colors in different angles.
- Mesh-mounted, easy for cutting. Scissors or a knife can easily cut the mesh. For cutting the glass or metal chips, a wet saw is required.
- High-temperatured glass. Waterproof and heat resistant. Wide use for kitchen wall backsplash, bathroom wall backsplash, shower walls.
Shipping policy
- Free shipping within the continental US. Professional packaging, free replacement for damages caused by shipping.
- In stock products will go from warehouse in California or Kentucky. It usually takes 1-2 business days for handling, and 3-6 business days for delivery.
Return policy
- We accept unused full box products return within 30 days. We do NOT accept left over sheets return.
- The products should be all new and in good condition with original packages when customer returns it.
- Generally, we will issue a refund within 48 hours after we receive customer's return.
Warranty
- Blujellyfish offers life time limited warranty for all products. All Products should be used in correct ways.
Blujellyfish is a tile brand. We design and create special interesting tiles, especially in kitchen backsplash tile, bathroom wall tile, bath backsplash tiles, shower wall tiles, shower floor tile, shower accent tile, pool tiles, and all kinds of decorative mosaic tiles. We are making our effort to provide customers high quality, good designed, durable tiles. In the past 10 years, Blujellyfish served thousands of customers including residents, designers, builders for their home remolding improvement projects. We love that!
Dear customer,Thanks for your interest. Sorry for the confusion. PayPal is just a tool which we are using to receive payment. You may pay the order with your credit card without registering a PayPal account. You will go to PayPal website to complete payment. There’s no need to have a PayPal account. Please just click "pay with a credit card" on PayPal website to complete payment. Thank you!
Dear customer, Please use thin set mortar to attach the tiles to the wall. And please use unsanded grout for installation. Thank you!
The tile is mesh mounted. You can cut it by scissors by following the grout lines. If you need to cut the glass or metal chips, please use a wet saw. Thank you!
Dear customer, the plastic film is protecting the finish of tile. Please remove it after grouting. Thank you.
Dear customer, A wet towel can clean it. It is glossy finish, easy for cleaning. Thank you.
Yes, the tile is mesh mounted, not peel and stick. It needs to be grouted.
Shipping Policy
General Shipping Info:
- Free Ground Shipping offer for full size orders within the continental US and most of Canada areas. (Full size order means a box of tile (5 or 10 sheets).
- In-stock orders will be shipped in 1-2 business days from our warehouse in California or Kentucky. Orders in Canada will be shipped from Vancouver.
- Custom-made orders will be shipped as soon as production is completed. Custom-made orders will be shipped directly from our factory in China.
- Our warehouses are not open for public. We are sorry we can not offer pick up service.
- If you need to ship the tiles out of the US and Canada, please contact us for quote.
- You will receive a notification email with tracking number when your order is shipped.
Shipping Methods:
- In-stock tile shipments: Most in-stock orders are shipped via UPS which takes 4-6 business days for delivery. Large in-stock orders are shipped on a pallet.
- Custom-made mosaic murals: Custom-made murals will be shipped via DHL/FedEx/UPS International directly from our factory. It usually takes 5-7 business days for delivery.
- Rush delivery: Due to the weight of heavy tile products, our freight forwarder does not offer express delivery such as over-night service. We are sorry we highly recommend ordering early enough to catch your schedule.
Packaging
- We have been studying the professional packaging for years. We updated the packaging for several times. Now we are very proud of our packaging methods and materials. We put great time and attention into packing tiles as carefully as possible to make sure our clients can receive them in perfect condition.
- We have confidence in our packaging. So we offer free replacement for those damage caused by shipping. We offer customers risk-free shopping experience.
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