Returns & Refunds

In-stock Products Return Policy

  • We accept unused products return within 30 days after customer receive it.
  • We only accept unused full box products return. The products should be all new and in good condition with original packaging.
  • We do NOT accept left over sheets returns.


Custom Products Return Policy

  • Custom made products can not be returned because it is made as per your exact requirements.
  • Only when there’s quality issue for your custom-made order, we can accept it.


Return Procedures

  • Please read our return policy before you want to start a return.
  • If your products compliance our policy, you may contact us for a return.
  • Please send us some photos to show the tiles and the package you are going to return.
  • Once your return is approved, we will send you our warehouse address.
  • Please send us a tracking number after you ship the products back.



  • Generally, we will issue a refund within 72 hours after we receive your return.
  • Shipping costs are non-refundable.
  • We cannot provide refunds for tiles that are broken in return transit.


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