Returns & Refunds

In-stock Products Return Policy

• We accept unused products return within 30 days after customer receive it.
• We only accept unused full box products return. The products should be all new and in good condition with original packaging.
• We do NOT accept left over sheets returns.

 

Custom Products Return Policy

• Custom made products can not be returned because it is made as per your exact requirements.
• Only when there’s quality issue for your custom-made order, we can accept it.

 

Return Procedures

• Please read our return policy before you want to start a return.
• If your products compliance our policy, you may contact us for a return.
• Please send us some photos to show the tiles and the package you are going to return.
• Once your return is approved, we will send you our warehouse address.
• Please send us a tracking number after you ship the products back.

 

Refund

• Generally, we will issue a refund within 72 hours after we receive your return.
• Shipping costs are non-refundable.
• We cannot provide refunds for tiles that are broken in return transit.