Shipping Policy

 

General Shipping Info:

• Free Ground Shipping offer for full size orders within the continental US and most of Canada areas. (Full size order means a box of tile (5 or 10 sheets).
• In-stock orders will be shipped in 1-2 business days from our warehouse in California or Kentucky. Orders in Canada will be shipped from Vancouver.
• Custom-made orders will be shipped as soon as production is completed. Custom-made orders will be shipped directly from our factory in China.
• Our warehouses are not open for public. We are sorry we can not offer pick up service.
• If you need to ship the tiles out of the US and Canada, please contact us for quote.
• You will receive a notification email with tracking number when your order is shipped.

 

Shipping Methods:

• In-stock tile shipments: Most in-stock orders are shipped via UPS which takes 4-6 business days for delivery. Large in-stock orders are shipped on a pallet.
• Custom-made mosaic murals: Custom-made murals will be shipped via DHL/FedEx/UPS International directly from our factory. It usually takes 5-7 business days for delivery.
• Rush delivery: Due to the weight of heavy tile products, our freight forwarder does not offer express delivery such as over-night service. We are sorry we highly recommend ordering early enough to catch your schedule.

 

Packaging

• We have been studying the professional packaging for years. We updated the packaging for several times. Now we are very proud of our packaging methods and materials. We put great time and attention into packing tiles as carefully as possible to make sure our clients can receive them in perfect condition.
• We have confidence in our packaging. So we offer free replacement for those damage caused by shipping. We offer customers risk-free shopping experience.