Customer Support
Why Choose Blujellyfish
- Tax Free. No tax for all the products on our website.
- Free Shipping within the continental US.
- Fast delivery: Ship from warehouse in CA or NJ. 1-2 business days for handling, 2-6 business days for delivery.
- Well packaging, free replacement for any damage caused by shipping.
About this item
- Tile Packing Quantity: Case of 5 sheets beige pebble ceramic tiles covering 5 square feet. Each pebble stone tile measures about 12 x 12 inches, 6 mm thickness and weights about 2 lbs.
- Glazed Tile Features: These pebble mosaic tiles come in a variety of colors, basically in beige and brown. The surface is flat surface and the color is full and glossy, making the pebble tiles comfortable to step on than the cobblestone tile.
- Mosaic Tile Materials: The pebble stone mosaic tile is made of porcelain which went through high temperature kiln. The pebble tile is firm and stable. The mosaic tile is waterproof, stain-resistant and heat-resistant. Great use as shower floor tile, bathroom floor tile, kitchen bath wall backsplash tiles, stove backsplash tile.
- Easy to cut and install: The pebble stones are mesh mounted. NOT peel and stick tiles. It's easy for cutting by scissors. Very easy for installation. The tile needs mortar to attach on wall or floor and unsanded grout for grouting.
- Ceramic Mosaic Usage: Suitable for both indoor and outdoor areas, ceramic tiles can be used as bathroom tiles, shower floor tiles, kitchen backsplash tiles, fireplace tiles, accent wall tiles, bars tiles, spa tiles, pool tiles, and swimming pool tiles, etc.
- Their smooth, easy-to-clean surface of the ceramic mosaic tile ensures maintenance is a breeze, making them perfect for high-traffic areas like kitchens and bathrooms. which makes them perfect be used as floor tiles and wall tiles, like bathroom sink tiles waterproof, bathroom shower accent tile, bathroom wall tiles for shower.
- The Pebble tiles can also be used as outdoor ceramic tile, such as outdoor floor tiles, outdoor shower tiles, outdoor stone wall tiles.
Return policy
- We accept unused full box products return within 30 days. We do NOT accept left over sheets return.
- The products should be all new and in good condition with original packages when customer returns it.
- Generally, we will issue a refund within 48 hours after we receive customer's return.
Warranty
- Blujellyfish offers life time limited warranty for all products. All Products should be used in correct ways.
Dear customer,Thanks for your interest. Sorry for the confusion. PayPal is just a tool which we are using to receive payment. You may pay the order with your credit card without registering a PayPal account. You will go to PayPal website to complete payment. There’s no need to have a PayPal account. Please just click "pay with a credit card" on PayPal website to complete payment. Thank you!
Dear customer, Please use thin set mortar to attach the tiles to the wall. And please use unsanded grout for installation. Thank you!
The tile is mesh mounted. You can cut it by scissors by following the grout lines. If you need to cut the glass or metal chips, please use a wet saw. Thank you!
Dear customer, the plastic film is protecting the finish of tile. Please remove it after grouting. Thank you.
Dear customer, A wet towel can clean it. It is glossy finish, easy for cleaning. Thank you.
Yes, the tile is mesh mounted, not peel and stick. It needs to be grouted.
Shipping Policy
General Shipping Info:
- Free Ground Shipping offer for full size orders within the continental US and most of Canada areas. (Full size order means a box of tile (5 or 10 sheets).
- In-stock orders will be shipped in 1-2 business days from our warehouse in California or Kentucky. Orders in Canada will be shipped from Vancouver.
- Custom-made orders will be shipped as soon as production is completed. Custom-made orders will be shipped directly from our factory in China.
- Our warehouses are not open for public. We are sorry we can not offer pick up service.
- If you need to ship the tiles out of the US and Canada, please contact us for quote.
- You will receive a notification email with tracking number when your order is shipped.
Shipping Methods:
- In-stock tile shipments: Most in-stock orders are shipped via UPS which takes 4-6 business days for delivery. Large in-stock orders are shipped on a pallet.
- Custom-made mosaic murals: Custom-made murals will be shipped via DHL/FedEx/UPS International directly from our factory. It usually takes 5-7 business days for delivery.
- Rush delivery: Due to the weight of heavy tile products, our freight forwarder does not offer express delivery such as over-night service. We are sorry we highly recommend ordering early enough to catch your schedule.
Packaging
- We have been studying the professional packaging for years. We updated the packaging for several times. Now we are very proud of our packaging methods and materials. We put great time and attention into packing tiles as carefully as possible to make sure our clients can receive them in perfect condition.
- We have confidence in our packaging. So we offer free replacement for those damage caused by shipping. We offer customers risk-free shopping experience.
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