Customer Support
Why Choose Blujellyfish
- Tax Free. No tax for all the products on our website.
- Free Shipping within the continental US.
- Fast delivery: Ship from warehouse in CA or NJ. 1-2 business days for handling, 2-6 business days for delivery.
- Well packaging, free replacement for any damage caused by shipping.
1. Measure the total area and add 5-10% tiles for reserve and cutting. Prepare all tools and materials for installation.
2. Mix some thin set mortar. You will use thin set mortar to attach the tiles to the wall or other tiling surface.
3. Using a notched trowel, spread the mortar out and then use the trowel to create straight, parallel lines in the mortar.
4. Lay your tiles. With the mortar in place, you can start setting out your tiles or tile sheets. Simply press them firmly into the mortar; Push it solidly against the surface. Use a level periodically to check grout joints. Cut tiles as needed. You will need to use a wet saw with a blade designed for glass in order to cut glass tiles. Be very careful and keep your fingers as far away from the blade as possible.
5. Grouting the Tiles. After around 24 hours, please use unsanded grout. Use a damp sponge to remove the excess grout immediately.
6. After around 12 hours, polish off any remaining haze with clean sponge or towel.
Return policy
- We accept unused full box products return within 30 days. We do NOT accept left over sheets return.
- The products should be all new and in good condition with original packages when customer returns it.
- Generally, we will issue a refund within 48 hours after we receive customer's return.
Warranty
- Blujellyfish offers life time limited warranty for all products. All Products should be used in correct ways.
Dear customer,Thanks for your interest. Sorry for the confusion. PayPal is just a tool which we are using to receive payment. You may pay the order with your credit card without registering a PayPal account. You will go to PayPal website to complete payment. There’s no need to have a PayPal account. Please just click "pay with a credit card" on PayPal website to complete payment. Thank you!
Dear customer, Please use thin set mortar to attach the tiles to the wall. And please use unsanded grout for installation. Thank you!
The tile is mesh mounted. You can cut it by scissors by following the grout lines. If you need to cut the glass or metal chips, please use a wet saw. Thank you!
Dear customer, the plastic film is protecting the finish of tile. Please remove it after grouting. Thank you.
Dear customer, A wet towel can clean it. It is glossy finish, easy for cleaning. Thank you.
Yes, the tile is mesh mounted, not peel and stick. It needs to be grouted.
Shipping Policy
General Shipping Info:
- Free Ground Shipping offer for full size orders within the continental US and most of Canada areas. (Full size order means a box of tile (5 or 10 sheets).
- In-stock orders will be shipped in 1-2 business days from our warehouse in California or Kentucky. Orders in Canada will be shipped from Vancouver.
- Custom-made orders will be shipped as soon as production is completed. Custom-made orders will be shipped directly from our factory in China.
- Our warehouses are not open for public. We are sorry we can not offer pick up service.
- If you need to ship the tiles out of the US and Canada, please contact us for quote.
- You will receive a notification email with tracking number when your order is shipped.
Shipping Methods:
- In-stock tile shipments: Most in-stock orders are shipped via UPS which takes 4-6 business days for delivery. Large in-stock orders are shipped on a pallet.
- Custom-made mosaic murals: Custom-made murals will be shipped via DHL/FedEx/UPS International directly from our factory. It usually takes 5-7 business days for delivery.
- Rush delivery: Due to the weight of heavy tile products, our freight forwarder does not offer express delivery such as over-night service. We are sorry we highly recommend ordering early enough to catch your schedule.
Packaging
- We have been studying the professional packaging for years. We updated the packaging for several times. Now we are very proud of our packaging methods and materials. We put great time and attention into packing tiles as carefully as possible to make sure our clients can receive them in perfect condition.
- We have confidence in our packaging. So we offer free replacement for those damage caused by shipping. We offer customers risk-free shopping experience.
Customer Reviews
Based on 8 reviews
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L
Love this tile for an accent wall in master bath. We live in Florida so beach glass and shells are perfect for our style. My husband found them very easy to install. I recommend these to all you beach lovers!
K
The mosaic is exactly what I wanted in our Florida condo. He wanted a bit of blue - she wanted some little shells. We both got our way! Only one challenge: there were bits of metal among the mosaic tiles, which made it trickier to know where to cut to get straight ends.
L
I love the colors & design! Easy to cut & apply.
B
This tile was used as a backsplash in a kitchen. It is soooo pretty. Really makes the white cabinets pop!
M
Beautiful tile. It has actual sea shells in the acrylic. We have gotten nothing but compliments from everyone who has seen it.
Delivery was fast, and the tiles were packaged very well. No broken tiles!
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