Customer Support
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Product video
Dimensions
- Sheet size: 12 x 12 inches; Chip size: Free size; Thickness: 5/16 inch (8 mm)
- Sold and shipped by box including 5 sheets tiles weighted around 15 lbs.
- 5 sheets covering 5 sq.feet. Free shipping within the continental US.
Tile Features
- 70% Crystal glass and 30% Stainless Steel. Stainless steel chips are covered by plastic film in case scratches. Please remove it after installation.
- Clear white glass with iridescent finish. It will show yellow, pink, aqua, cyan colors in different angles.
- High-temperatured glass. Waterproof and heat resistant. Wide use for kitchen wall backsplash, bathroom wall backsplash, shower walls.
- Mesh-mounted, easy for cutting. Scissors or a knife can easily cut the mesh. For cutting the glass or metal chips, a wet saw is required.
Shipping
- Free shipping and professional packaging, free replacement for damages caused by shipping.
- In-stock orders will be shipped in 1-2 business days and it takes 4-6 business days for delivery.
Return & Refund
- We accept unused full box products return within 30 days. We do not accept left over sheets returns.
- The products should be all new and in good condition with original packaging when customer returns it.
- Generally, we will issue a refund within 72 hours after we receive customer's return.
Warranty
- We offers life time limited warranty for all products. All Products should be used in correct ways.
Dear customer,Thanks for your interest. Sorry for the confusion. PayPal is just a tool which we are using to receive payment. You may pay the order with your credit card without registering a PayPal account. You will go to PayPal website to complete payment. There’s no need to have a PayPal account. Please just click "pay with a credit card" on PayPal website to complete payment. Thank you!
Dear customer, Please use thin set mortar to attach the tiles to the wall. And please use unsanded grout for installation. Thank you!
The tile is mesh mounted. You can cut it by scissors by following the grout lines. If you need to cut the glass or metal chips, please use a wet saw. Thank you!
Dear customer, the plastic film is protecting the finish of tile. Please remove it after grouting. Thank you.
Dear customer, A wet towel can clean it. It is glossy finish, easy for cleaning. Thank you.
Yes, the tile is mesh mounted, not peel and stick. It needs to be grouted.
Shipping Policy
General Shipping Info:
- Free Ground Shipping offer for full size orders within the continental US and most of Canada areas. (Full size order means a box of tile (5 or 10 sheets).
- In-stock orders will be shipped in 1-2 business days from our warehouse in California or Kentucky. Orders in Canada will be shipped from Vancouver.
- Custom-made orders will be shipped as soon as production is completed. Custom-made orders will be shipped directly from our factory in China.
- Our warehouses are not open for public. We are sorry we can not offer pick up service.
- If you need to ship the tiles out of the US and Canada, please contact us for quote.
- You will receive a notification email with tracking number when your order is shipped.
Shipping Methods:
- In-stock tile shipments: Most in-stock orders are shipped via UPS which takes 4-6 business days for delivery. Large in-stock orders are shipped on a pallet.
- Custom-made mosaic murals: Custom-made murals will be shipped via DHL/FedEx/UPS International directly from our factory. It usually takes 5-7 business days for delivery.
- Rush delivery: Due to the weight of heavy tile products, our freight forwarder does not offer express delivery such as over-night service. We are sorry we highly recommend ordering early enough to catch your schedule.
Packaging
- We have been studying the professional packaging for years. We updated the packaging for several times. Now we are very proud of our packaging methods and materials. We put great time and attention into packing tiles as carefully as possible to make sure our clients can receive them in perfect condition.
- We have confidence in our packaging. So we offer free replacement for those damage caused by shipping. We offer customers risk-free shopping experience.
S
The back splash tiles color wasn't like what I saw on the computer. When I wanted to return the order, I had trouble getting a return address for shipping. There was no return label, no QR code and shipping was not covered. I didn't see this spelled out on line. I won't be ordered from Blujellyfish again.
D
Yeah this is pricey but it is absolutely gorgeous. Tiles were all in perfect shape upon arrival. I wanted a fresher look in my bathroom so this was the way to go. My contractor said these were extremely easy to install compared to their tiles I used in another bathroom. I bought 30 tiles total for this pic (6 boxes I believe).
G
It’s a little tedious but the payoff is great. The kitchen backsplash turned out awesome!
N
So pretty. It's much better than I expected. The contractor said this is the prettiest backsplash he has ever seen and he has done this work for over 40 years it does have a Levander/green/yellow tint to it but it looks beautiful with the mirrored ones. Whatever color or decoration you put on your countertop will reflect and it does make my counter space/kitchen seem bigger.
F
I am so in love with this backsplash! It makes my countertop sparkle like diamonds at night. Absolutely beautiful.
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