Customer Support
This tile is called glass conch tiles which are made of crystal glass chips with inner seashell conch. On the back of our product, it is mesh mounted so is easy for cutting. The thickness is 8 mm. The chip size is 23 × 23 mm, 48 × 48 mm. The resin chips are randomly added into the tile. And the inner stuffs are also random. This kind of mosaic is a new design which makes the tile lively. The glass conch tile gives a strong feeling that it is a picture. Combine with the sky, the sea, the sunshine and the beach. What a great art work! It is especially recommended for the bathtub, mirror wall, bathroom wall, counter tops area decorative.
1. Measure the total area and add 5-10% tiles for reserve and cutting. Prepare all tools and materials for installation.
2. Mix some thin set mortar. You will use thin set mortar to attach the tiles to the wall or other tiling surface.
3. Using a notched trowel, spread the mortar out and then use the trowel to create straight, parallel lines in the mortar.
4. Lay your tiles. With the mortar in place, you can start setting out your tiles or tile sheets. Simply press them firmly into the mortar; Push it solidly against the surface. Use a level periodically to check grout joints. Cut tiles as needed. You will need to use a wet saw with a blade designed for glass in order to cut glass tiles. Be very careful and keep your fingers as far away from the blade as possible.
5. Grouting the Tiles. After around 24 hours, please use unsanded grout. Use a damp sponge to remove the excess grout immediately.
6. After around 12 hours, polish off any remaining haze with clean sponge or towel.
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Dear customer, Please use thin set mortar to attach the tiles to the wall. And please use unsanded grout for installation. Thank you!
The tile is mesh mounted. You can cut it by scissors by following the grout lines. If you need to cut the glass or metal chips, please use a wet saw. Thank you!
Dear customer, the plastic film is protecting the finish of tile. Please remove it after grouting. Thank you.
Dear customer, A wet towel can clean it. It is glossy finish, easy for cleaning. Thank you.
Yes, the tile is mesh mounted, not peel and stick. It needs to be grouted.
Shipping Policy
General Shipping Info:
- Free Ground Shipping offer for full size orders within the continental US and most of Canada areas. (Full size order means a box of tile (5 or 10 sheets).
- In-stock orders will be shipped in 1-2 business days from our warehouse in California or Kentucky. Orders in Canada will be shipped from Vancouver.
- Custom-made orders will be shipped as soon as production is completed. Custom-made orders will be shipped directly from our factory in China.
- Our warehouses are not open for public. We are sorry we can not offer pick up service.
- If you need to ship the tiles out of the US and Canada, please contact us for quote.
- You will receive a notification email with tracking number when your order is shipped.
Shipping Methods:
- In-stock tile shipments: Most in-stock orders are shipped via UPS which takes 4-6 business days for delivery. Large in-stock orders are shipped on a pallet.
- Custom-made mosaic murals: Custom-made murals will be shipped via DHL/FedEx/UPS International directly from our factory. It usually takes 5-7 business days for delivery.
- Rush delivery: Due to the weight of heavy tile products, our freight forwarder does not offer express delivery such as over-night service. We are sorry we highly recommend ordering early enough to catch your schedule.
Packaging
- We have been studying the professional packaging for years. We updated the packaging for several times. Now we are very proud of our packaging methods and materials. We put great time and attention into packing tiles as carefully as possible to make sure our clients can receive them in perfect condition.
- We have confidence in our packaging. So we offer free replacement for those damage caused by shipping. We offer customers risk-free shopping experience.
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